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Shipping Policy

Shipment confirmation and order tracking

We will get you the shipment confirmation and tracking number.

Customs, duties, and taxes

 Twins Mac & Madi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Twins Mac & Madi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier. Please save all packaging material and damaged goods before filing a claim.

Please email Twins Mac & Madi with an image of the damaged goods.

International Shipping Policy

We ship internationally.


Return & Exchange Policy

We do not offer returns and exchanges. Please contact us on the details of the return and exchanges we can offer a solution at that point. Please email:


For any other information, email us at

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