SHIPPING & RETURNS
Shipping Policy
Shipment confirmation and order tracking
We will get you the shipment confirmation and tracking number.
Customs, duties, and taxes
Twins Mac & Madi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Twins Mac & Madi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier. Please save all packaging material and damaged goods before filing a claim.
Please email Twins Mac & Madi with an image of the damaged goods. hello@twinsmacandmadi.com
International Shipping Policy
We ship internationally.
Return & Exchange Policy
We do not offer returns and exchanges. Please contact us on the details of the return and exchanges we can offer a solution at that point. Please email: hello@twinsmacandmadi.com
For any other information, email us at hello@twinsmacandmadi.com.